HOME INSPECTION
90-Day GUARANTEE
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A LITTLE EXTRA PEACE OF MIND!
You were smart to have your home inspected by a professional Home Inspector. Between the Home Inspector’s Inspection and the CAP 90–Day Guarantee, you can move into your new home without worrying about an unexpected repair bill or a major appliance replacement.
Complete Appliance Protection® (CAP) is different from other companies in several ways.
CAP has no deductible. CAP pays 100 percent of parts and labor to fix your appliance.
CAP protects everything within the sheet metal skin of the appliance. Whether it is the rack in the dishwasher, tank on the water heater, or compressor on the air conditioner, CAP protects the homeowner.
CAP has no dollar limit on repairs; other programs have a $500 limit for all mechanical repairs. CAP also helps you with the purchase of a new item, if the item needs to be replaced. Other programs enforce a 10 year age limit on certain units, while CAP has no age limit on anything. So even if your furnace is 25 years old, CAP still provides protection when other programs do not.
If your home is inspected during low temperatures and the air conditioner cannot be tested, perhaps a cool day in March, CAP still protects your air conditioner when your turn it on in May and find it isn’t working properly.
CAP has a 21st century claims process. If you have a problem, simply call CAP for an authorization number and referral to a local servicer. No paperwork. Under other programs, you have to send written notification of a claim, along with a copy of the home inspection and a written estimate of the repair. Then you find out if the claim is covered or not.
After your 90-Day Guarantee expires, you will be given the opportunity to continue on CAP’s Monthly Program (not currently available in Alabama, Arizona, Connecticut, Illinois, New Hampshire, Oklahoma and Wyoming). To see more information about CAP’s Monthly Program, click on http://www.thecapprogram.com/protect_home.html.
Lastly, CAP is a member of the Better Business Bureau. Please check us out.
Reimbursement Policy
If the appliance is not repairable or is uneconomical to repair, CAP will help with the replacement of that appliance. CAP has a published reimbursement schedule (see below) on its brochure showing the exact dollar provided toward replacement.
Reimbursement Schedule toward a new appliance.
| Furnace........................................................................ |
$500 |
| A/C or Heat Pump - Outside unit.................................. |
$500 |
| A/C or Heat Pump - Inside unit .................................... |
$350 |
| Dishwasher................................................................... |
$250 |
| Range........................................................................... |
$250 |
| Water Heater................................................................ |
$250 |
FREQUENTLY ASKED QUESTIONS
When does the protection start? » top
Protection begins on the day of the inspection. If the home was inspected on January 1, protection would take effect on January 1 and stay in place for the following 90 days.
How can I verify that my protection is in place? » top
You may call Complete Appliance Protection the Wednesday after the week of your inspection to confirm that your 90–Day Guarantee is in effect.
Which items are protected under the 90–Day Guarantee? » top
The Furnace/Heating System, Air Conditioning System, Range (cook top and oven), Dishwasher and Water Heater are protected in the basic program. Optional protection may be available for the Refrigerator, Washer and Dryer.
What do I do if I have a problem with one of the protected items? » top
If you have a problem with any of the listed appliances after moving in, please call CAP at 1.800.978.2022 to obtain an authorization number. CAP will then give you the phone number of a servicer to call for scheduling an appointment.
Who determines if my appliance is repairable or whether it needs to be replaced? » top
Complete Appliance Protection, after consulting with the servicer making the service call, will determine if the appliance is worth repairing. If a determination is made that the appliance should be replaced, Complete Appliance Protection will reimburse you, based on the published schedule.
Does CAP pay for emergency overtime charges? » top
Complete Appliance Protection will pay overtime charges for furnace repairs when there is a risk of water lines freezing. Complete Appliance Protection will also pay overtime charges for Air Conditioner repairs when there is a health risk. Anytime a customer desires expedited service and is willing to pay the overtime portion of a bill, Complete Appliance Protection will pay the normal labor and part charges.
Contact CAP:
By Phone at the following number:
1.800.978.2022
By Mail at the following address:
Complete Appliance Protection
Attn: Home Inspector Buyer Information
PO Box 4047
Topeka, KS 66604-0047
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