frequently asked questions
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answers to our most commonly asked questions

Am I required to offer the 90-Day Guarantee (buyer) or the 120-Day Guarantee (seller) to all my inspection customers? » top
No.  You decide how to incorporate either program into your business.  There are a lot of buyer whole-house inspections where it does not make sense to offer the product.  For example, new home inspection, loan inspections and low-income inspections do not need the product.

We do not dictate how you incorporate our programs into your business.  However, after the first six months of enrollment we ask you to do at least one buyer’s transaction a month.  If you do not do a single transaction, CAP will bill you for one.  In which case, you may simply want to give one to a good customer.

Am I required to enroll in the 120-Day Guarantee (seller) program? » top
No. Seller inspections are not that common.  You can enroll in the 90-Day Guarantee program without enrolling in the 120-Day Guarantee program. However, to offer the 120-Day Guarantee for sellers, you must first be enrolled in the 90-Day Guarantee program for buyers.

The protection for my customer starts when? » top
The protection starts for both programs on the date of inspection.  So if the buyer does not close for 30 days after your inspection, they receive 60 days of protection.  If the buyer takes 60 days to close, they receive 30 days of protection.  Under the seller’s program, the customer receives the full 120 days of protection.  If the seller closes on their house before the end of the 120 days, the protection is automatically available to the buyer for the duration of the term.

What happens if my buyer’s closing is scheduled for more than 90 days after the inspection? » top
If the buyer’s proposed closing date is more than 90 days after your initial inspection, it may give you a great excuse to schedule a second inspection just prior to closing to make sure nothing has changed.  In this example, the protection would become effective upon completion of the second inspection.

How do I report my activity to CAP? » top
Under the CAP program, the home inspector files a weekly report via the CAP web site.  Then on the 6th day of the following month, CAP charges either a credit card or checking account that the home inspector has provided to CAP.  Reporting may be done as often as the home inspector would like, but the minimum for the previous week’s activity is at least once a week.

Does the price vary based on the number of appliances in the home? » top
No.  For the 90 and 120-Day programs the price includes multiple units.  The price remains the same whether there are two dishwashers or four air conditioners.

Does CAP ask for a copy of the home inspection report? » top
No.  CAP does not ask for a copy of the home inspection report.  If the home owner has a problem, they call CAP and CAP takes care of them.

The CAP program can be used on small commercial properties.  What is considered small commercial?» top
Small commercial is any commercial property that has a single heating and cooling system that would typically be found in a residential house.  For example, a unit in a strip mall or an old house that has been converted to an office space would be considered small commercial.

Why does CAP ask for the customer’s phone number?» top
CAP uses the customer’s phone number rather than a social security number as part of the unique identifier in its system,.  CAP does not do any outbound telemarketing or sell the information to another party.  It is only for CAP’s internal use.

How do I know CAP is a reputable company that will treat my customers right?» top
CAP is a member of the Better Business Bureau (BBB) and you can either call the BBB or go online with the BBB to find out how it treats its customers.  CAP can also provide you with home inspector references.