what makes cap the best?
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a different approach   |   a different philosophy

CAP does not use just one Servicer in a given area. CAP prefers to use a network of Servicers in a given area which allows the customer to use a Servicer they know and trust. Other programs may use only one or two Servicers, and attempt to dictate their pricing. CAP does not dictate pricing to the Servicers. CAP realizes that quality sometimes costs more. CAP just asks to be treated fairly.

CAP does not play games with your cash flow. Invoices submitted to CAP by noon on Thursday are paid the following week. CAP accepts your invoices or NARDA forms. CAP accepts invoices via mail and fax.

CAP does not fax a confirmation of the authorization number to the servicer. In order to keep things simple, the servicer will receive the authorization number from the customer when they call for an appointment. If the servicer submits an invoice with a CAP authorization number on it and procedures are followed (calling in if the bill is going to be over $150), the servicer does not have to worry about a delay in payment.

CAP trusts its network of servicers as professionals. Any work the technician feels should be done, and is less than $150, does not require a call into CAP for approval. The technician simply does the work and the servicer sends the invoice to CAP. If the repair is going to be over $150, or if the technician does not believe the work should be done, even if it is under $150 (such as, the appliance is almost rusted out), then a call into CAP is required.

The CAP program is structured and priced so that the technician does not have to collect any deductibles.